There, I said it. But, that makes me a hypocrite. I want my customers choosing me as their speaker, mastermind leader, consultant, or for a website review, not because I’m the cheapest price; rather, I want you choosing me because you feel, for that particular need, that the value you’ll get exceeds the cost. If the return on your investment, exceeds the cost of the investment, then it’s probably a good choice; however, not all ‘returns’ are the same, and not all investments are the same.
I recently shopped around for home and auto insurance. The thing is, I like my current company. They have great customer service, and, in the times we’ve had to make claims, the service has been wonderful. So, why did I shop around? I got another increase in rate, and when I looked back, I had been increased every 6 months (on the auto) and every year (on the home). I wasn’t looking to make a change. I was looking for verification that my rate was still fair. I don’t need them to have the lowest rate, when their service is so good; but, I do need them to be somewhere in the same ballpark as other, high-quality companies. Read More
luck as it pertains to your business. The Roman philosopher, Seneca, is credited with the saying “Luck Is What Happens When Preparation Meets Opportunity.” You need both of these to ‘get lucky’; however, the preparation part comes first. You have to do the work, learn the skills, invest in your success, and then, be on the lookout for opportunity.
“How much…?” before they ask more important questions about our products and services. They should be asking us questions to find out if we can deliver on their important wants and needs; while price is certainly one of those things on their list, it’s by no means the most important one. If we don’t—or can’t—do what they want or need, then price doesn’t matter.
and they’ve become a running joke as they should come with expiration dates. How many resolutions have you had that have fallen by the wayside, all too quickly? Why is that? At the time you made them you had the best intentions; the underlying reasons, whether personal or business, were sound. I believe that they fall by the wayside because they never get the priority they need and deserve.
problems and issues came up. While we all agreed that making the customer happy should be paramount in our decision making, that’s easier said than done in the real world. It’s even harder when it’s your business, and your money that’s at stake. The connectivity and access of today’s world adds another dimension. So how should we react when something goes differently than planned?
plans for your business. The speaker, Liz Weber, posed some very interesting and introspective questions. I wanted to share with you some of my key takeaways and how I’m using them in my business, and with the wedding and event businesses with whom I consult.