Podcast Transcripts & Articles

It’s that time of the year to see the things you’re doing wrong!

Are you making it easy enough for people to reach you? What does your website say about your business—does a forgotten copyright date hint that you might be neglecting other details? In this episode, I talk about simple things you might be overlooking that could create friction and cost you real clients, plus how freshening up your content and contact options can make a big difference.

Listen to this new 9-minute episode for actionable tips on updating your site so you don’t miss out on inquiries and keep your business looking current.

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Roy Porter – The 9 Wastes & The Hidden Event

Roy and I did this as a webinar recently for VenueX AI, and it went so well that I thought all of my listeners should hear it. Enjoy!

Behind every seamless celebration is a mountain of unseen planning, coordination, and human potential. Are you over-processing without realizing it? Are you tapping into the hidden talents of your team, or letting valuable skills slip by? In this episode, we dig into the “nine wastes” that sneak into your workflow, practical ways to streamline processes, and the power of small improvements—plus a story about discovering amazing talent in the most unexpected place. What could one small tweak in your operation change for your team—and your clients?

Listen to this new episode for actionable ideas on cutting waste, empowering your staff, and making every event smoother from the inside out.

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Here are the stats for our secret shopping this year!

Are you following up enough with the couples who already reached out to you? What could your business be missing out on if you only reply once—or not at all? In this episode, I break down the latest secret shopping stats, what they reveal about wedding businesses, and how simple tweaks—like ending your emails with a single question or not overloading messages with attachments—can make all the difference in response rates and bookings. If your biggest opportunity is working with leads who haven’t said no, are you really maximizing it?

Listen to this new 11-minute episode for actionable insights on raising your follow-up game and rethinking how you reply, so you can turn more interested couples into happy clients.

If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at [email protected] or visit my website Podcast.AlanBerg.com  Read More

Jason Hewlett – The Promise to The One

Are you keeping the promises that matter most—to your clients, your team, and yourself? What opportunities are you willing to walk away from to stay true to your values? In this episode, I explore how honoring your promise, even when it means saying no, leads to greater success and deeper fulfillment—in weddings, business, and life.

Listen to this new 29-minute episode for real-world stories and practical ways to make your promises your brand—and find lasting purpose beyond just chasing the next sale.

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Is it just me, or is customer service getting worse?

Have you ever wondered why customer service feels more frustrating lately? Are chatbots making things easier or harder for your clients? What would happen if you walked in your customers’ shoes and really asked: “Would I want to be treated this way?” In this episode, I share personal stories of surprising fees, AI mishaps, and inconsistent policies, all with the goal to help you spot the friction points in your business and turn them into opportunities to stand out.

Listen to this new 10-minute episode for simple changes you can make today to reduce customer friction, improve service, and create happier clients.

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Take time to look back!

As we near the end of the year, are you pausing to reflect on what truly went well in your wedding business? Are you focusing too much on the challenges and forgetting to celebrate your wins? What have you accomplished that you didn’t notice while you were “in the moment”? In this episode, I share how looking back can reveal growth, gratitude, and new ways to invest in yourself and your business—for a better year ahead.

Listen to this new 6-minute episode for practical inspiration on celebrating your successes, learning from challenges, and setting meaningful goals for the future.

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Bill Cates – The Hidden Heist

So many of our beliefs about wealth, success, and financial security are shaped by past experiences or stories we’ve unconsciously absorbed, but are they helping or holding us back? Are your financial habits based on old assumptions, or have you created a plan that actually serves your dreams? In this episode, I talk with Bill Cates, author of “The Hidden Heist,” about uncovering self-limiting beliefs, the power of compounding, and why we all need to rethink our approach to building financial dignity and freedom—on our own terms.

Listen to this new episode for inspiration on rewriting your money story, practical tips to grow your wealth, and why awareness is the first step to lasting financial change.

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Do small things consistently every day over a long period of time.

Are the big goals in your business or life starting to feel overwhelming? What if you could make real progress just by showing up a little bit each day? In this episode, I explore how small, consistent actions compound over time—whether you’re learning a language, building a website, or mastering a new skill. What streak could you start today that would move you closer to your goals? How can you make big tasks feel less daunting by breaking them down into manageable daily actions? 

Listen to this new 10-minute episode for inspiration on how simple, repeated efforts can lead to big changes and the motivation you need to start—or restart—your own streak.

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What you want vs what you need!

Are you chasing more leads when you should be chasing better results from the ones you already have? What if improved follow up, not just more inquiries, could be the key to growing your wedding business profits? In this episode, I share why focusing on conversion—not quantity—might be what your business truly needs and how systems, automation, or just persistence can make all the difference.

Listen to this new 10-minute episode for practical ways to follow up smarter, boost sales without extra ad spend, and squeeze more profits out of the leads you already have.

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Which of these 3 salesperson types are you?

Do you truly think like an owner when it comes to selling your services, or are you simply “punching the clock”? What happens when you empower your team with both responsibility and authority? In this episode, I explore the three kinds of salespeople you might encounter (or be yourself), why it matters for your clients’ confidence, and how acting with an owner’s mentality can shape your success—and your referrals.

Listen to this new 11-minute episode for insights on adopting an owner’s mindset in every sale and building a team that inspires trust, loyalty, and long-term business.

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