Blog

Is it just me, or is customer service getting worse?

Have you ever wondered why customer service feels more frustrating lately? Are chatbots making things easier or harder for your clients? What would happen if you walked in your customers’ shoes and really asked: “Would I want to be treated this way?” In this episode, I share personal stories of surprising fees, AI mishaps, and inconsistent policies, all with the goal to help you spot the friction points in your business and turn them into opportunities to stand out.

Listen to this new 10-minute episode for simple changes you can make today to reduce customer friction, improve service, and create happier clients.

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Take time to look back!

As we near the end of the year, are you pausing to reflect on what truly went well in your wedding business? Are you focusing too much on the challenges and forgetting to celebrate your wins? What have you accomplished that you didn’t notice while you were “in the moment”? In this episode, I share how looking back can reveal growth, gratitude, and new ways to invest in yourself and your business—for a better year ahead.

Listen to this new 6-minute episode for practical inspiration on celebrating your successes, learning from challenges, and setting meaningful goals for the future.

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Bill Cates – The Hidden Heist

So many of our beliefs about wealth, success, and financial security are shaped by past experiences or stories we’ve unconsciously absorbed, but are they helping or holding us back? Are your financial habits based on old assumptions, or have you created a plan that actually serves your dreams? In this episode, I talk with Bill Cates, author of “The Hidden Heist,” about uncovering self-limiting beliefs, the power of compounding, and why we all need to rethink our approach to building financial dignity and freedom—on our own terms.

Listen to this new episode for inspiration on rewriting your money story, practical tips to grow your wealth, and why awareness is the first step to lasting financial change.

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Do small things consistently every day over a long period of time.

Are the big goals in your business or life starting to feel overwhelming? What if you could make real progress just by showing up a little bit each day? In this episode, I explore how small, consistent actions compound over time—whether you’re learning a language, building a website, or mastering a new skill. What streak could you start today that would move you closer to your goals? How can you make big tasks feel less daunting by breaking them down into manageable daily actions? 

Listen to this new 10-minute episode for inspiration on how simple, repeated efforts can lead to big changes and the motivation you need to start—or restart—your own streak.

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What you want vs what you need!

Are you chasing more leads when you should be chasing better results from the ones you already have? What if improved follow up, not just more inquiries, could be the key to growing your wedding business profits? In this episode, I share why focusing on conversion—not quantity—might be what your business truly needs and how systems, automation, or just persistence can make all the difference.

Listen to this new 10-minute episode for practical ways to follow up smarter, boost sales without extra ad spend, and squeeze more profits out of the leads you already have.

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Which of these 3 salesperson types are you?

Do you truly think like an owner when it comes to selling your services, or are you simply “punching the clock”? What happens when you empower your team with both responsibility and authority? In this episode, I explore the three kinds of salespeople you might encounter (or be yourself), why it matters for your clients’ confidence, and how acting with an owner’s mentality can shape your success—and your referrals.

Listen to this new 11-minute episode for insights on adopting an owner’s mindset in every sale and building a team that inspires trust, loyalty, and long-term business.

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Are you ever going to change the way you respond to inquiries?

Are you still responding to inquiries the same way you did years ago? Have you ever wondered if pushing for that phone call or venue tour might be costing you leads? In this episode, I share insights from secret shopping over 750 wedding businesses and ask: What would happen if you slowed down, adapted to digital natives, and made it easier for couples to respond? I’ll talk through new ways to keep the conversation going, how to avoid getting ghosted, and why asking the right question—at the right time—makes all the difference.

Listen to this new 9-minute episode for practical tips on changing your inquiry responses, adapting to today’s couples, and improving your lead conversions.

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Rob Ferre – You’re doing conferences all wrong!

Are you making the most of your time at conferences, or are you just showing up and blending into the crowd? What if approaching networking with a spirit of service could transform not only how others see you, but what opportunities come your way? In this episode, Rob Ferre and I dig into why being known for generosity and involvement can do more for your business than any cold call ever could. From practical advice for introverts to the power of giving without expectations, we explore how real value comes from relationships—especially the ones you don’t see coming.

Listen to this new episode for ideas on how intentional networking and genuine service can open doors in your business and leave a lasting impact on your community.

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Brittany Branson – Live event painting!

Can you turn a super-niche service into a thriving business? What happens when you’re no longer the “add on” vendor, but become someone’s main event? In this episode, I get real about niching down, finding your ideal clients, and pricing your work for value—not just time. How do you move from side hustle to full-time, and what hard lessons do you wish you’d learned sooner? Let’s talk about the art (and business) of being visible, valued, and truly appreciated.

Listen to this new episode for real-world strategies to own your niche, attract clients that appreciate you, and build a wedding business around your creative passion.

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Would adding a reviews page help your SEO?

Would adding a reviews page actually boost your SEO, or should you focus on placing testimonials throughout your site instead? Are your visitors really clicking to see your reviews page, or are those testimonials better shared in context? In this episode, I break down the real impact of reviews pages versus integrated testimonials, and what that means for both your SEO and your customers’ trust.

Listen to this new 8-minute episode for smart strategies on using testimonials for better SEO and stronger social proof that drives results.

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