Ron Ruth – Customer Service or Customer Experience? – Bonus Dialogue Episode
For this bonus episode I invited my good friend Ron Ruth to join me to talk about the customer experience. Through Ron’s speaking and training, and his lifelong addiction to all things Disney, Ron has some great perspective on how you can create a better experience for your couples and customers, right from the start. Join us for this discussion that was so compelling, there’s going to be a part II later! Read More
“It’s my fault!”, whew, that feels good
Many wedding and event pros think that taking responsibility for mistakes, especially those out of their control, makes them seem weak. That couldn’t be further from the truth. Accepting responsibility is actually a sign of strength. After all, when you’re the customer, do you like businesses to pass the buck or try to lay blame on you when things go wrong? I’ll bet you don’t. Read More
Do you go with your gut, or are you driven by data?
How do you make your business decisions? Do you gather and analyze carefully curated data? Or do you go by what “feels” right – going with your gut? The truth is that even data-driven analysts have that inner voice that helps them decide the right way forward. In this 11-minute episode I’ll help you understand that pros and cons of just going with your gut when making important business decisions. Read More
Bill Hermann – Investing in Yourself – Bonus Dialogue Episode
Inspiration for my episodes comes from all around. I caught a video of my good friend Bill Hermann talking about investing in yourself and I just had to have him on the Wedding Business Solutions podcast. We talked about the ways you can invest in yourself, personally and professionally. We’re not just talking about monetary investments. There are many ways you can invest in yourself and your future. Listen to this episode and hear some spirited conversation and ways you can move yourself forward. Read More
One easy change that can make a big difference in your website conversion
By the time someone gets to your website, it’s likely that they know a little something about you. Maybe they’ve seen an ad, watched a video, saw your social media page or have your business card. Getting them to your website isn’t the end. You need them to take action, likely contacting you, so you get a chance to close the sale. Most websites that I see in my website reviews and consulting are lacking in some key elements.
In this 10-minute episode I’ll share one easy change that you can make, probably right after listening, that can make a big difference in your website conversion. Read More
Are you following up enough times?
In my consulting and sales training, we do a lot of secret-shopping of wedding and event pros, just like you, big businesses and small. And what we find is that most of you don’t follow up nearly enough times to maximize your sales and profits. I spoke about this in my presentation and my most popular book “Shut Up and Sell More Weddings & Events”. By the time someone has reached out to you they’ve made a short list of their preferred choices… and you’re on it! Why give up sooner than you have to when those extra attempts can mean real profits for you. It’s so much easier to convert a lead you’ve already gotten than to find a new one!
Listen to this 13-minute episode and find out how many times you should be following up, and when! Read More
Podcast Transcript – The 4 things that matter most for reviewsNearly all couples will read some reviews before deciding to contact their wedding pros. That should be no surprise, since these days we can find reviews for almost anything we are looking to buy. Just getting reviews isn’t enough. There’s an art to maximizing your return on those amazing things your customers are posting about you. Listen to this 12-minute episode and learn the 4 things that matter most when it comes to reviews. Read More
Kaleigh Wiese – Branding for Wedding Pros – Bonus Dialogue EpisodeOne of the most popular episodes of The Wedding Business Solutions Podcast is “The Difference Between Branding and Your Brand.” In that episode I talked about how your brand is what people say about you after they’ve experienced what you do. That doesn’t mean that branding isn’t important, it’s just different than your brand. So, to complete the topic I invited my friend, and fellow WeddingPro Educator, Kaleigh Wiese to come on and discuss branding, which is her expertise. Read More
You get a new inquiry. You want to reply quickly and get them some information. So, you copy/paste your carefully written reply, attach your brochure or price sheet and click SEND. What’s wrong with this picture? Well, honestly, there’s a lot wrong with that picture, especially the attachment part. When I wrote “Why Don’t They Call Me? 8 tips for converting wedding and event inquiries into sales”, I talked about how I wanted to ‘break’ your attachment buttons and why holding off on attaching is a better idea. Listen to this 10-minute episode and hear a different perspective on the attachment and how it can help you convert more leads by not attaching anything, at least not yet! Read More
Podcast Transcript – Is it time to fire your website?We all know that our websites are an important part of our marketing and branding. They’re waiting, 24/7/365 for someone to come from somewhere, and that’s when your website’s job begins. If you sell on your site (e-commerce) then your site’s job is to get people to put things in the cart and check out. If you don’t sell online, then your site has one job – get you the inquiry. If you’re getting the right people to your site (the job of your marketing and advertising) and those people aren’t contacting you, it’s time to either retrain or fire your website, because it may be costing you more in lost business than a new site will cost. I wrote “If Your Website Was An Employee, Would You Fire It?” and this 11-minute episode will give you some insight into how you should address your site upgrade, or replacement. Read More
