Katie Best

Ben Herman – Do you have a system for your business?

I’m sure you know how to deliver the products and services for you business, and you probably have a system to help you get it right, every time. You’ve likely honed that system over time, as you gained more experience. Do you also have a system for running your business? That’s a completely different set of steps and things you need to have a profitable business. Ben Herman has grown his successful entertainment business and now teaches others how to develop these systems for themselves. He even sells his system to others, so they can hit the ground running, even if they’ve been running for a while.

Listen to this new episode for some ideas on how you can develop systems for your business, especially if you have plans to grow and sell it someday. Read More

A tale of two cities

No, not the Charles Dickens story, this episode is a tale of the different experiences I had recently at two locations of the same brand. It got me thinking about the consistency, or inconsistency, between experiences your couples, clients and their guests might have, either when encountering different members of your staff, or at different events.

Listen to this new, 6-minute episode for an idea of where you can look for these inconsistencies, even if you’re a team of one! Read More