NACE Seattle Day of Education
01/15/14, 10:00 am - 4:00 pm
Kaspar’s Special Events & Catering: 19 W Harrison St, Seattle, WA
Categories:
Join me at NACE Seattle for THREE workshops in one day! For only $125 with your Friends of NACE Discount
What will you hear?
1) Angry Brides – Protecting Your On-Line Reputation
2) See the Buying Signals and Close More Sales, Today!
3) Creating an Exceptional Customer Experience – before, at and after the sale.
Why is this a MUST-attend event for you? Here’s what some Northwest wedding pros have to say after hearing Alan’s presentations:
What I learned in one day from Alan’s presentations would have otherwise take me months to learn on my own.”Lane Bigsby, Something Borrowed Vintage Rentals
A seminar with Alan is like going to a pep rally for your business – you come away ready to go out and “make it happen”.”Gayle O’Donnell, Paper Passionista
“Alan Berg seminars are incredibly valuable”Kevin St. John, Sounds Unlimited
1) Angry Brides – Protecting your On-Line Reputation
In this age of instant feedback through reviews, testimonials, blogs, and social media, keeping track of your on-line reputation is a little like herding cats. Just when you think you have a handle on it, along comes another twist and turn. What’s a wedding & event pro to do? Alan will help you make sense of it all and maybe you’ll even learn to love reviews, good and bad.
Come to this session to learn:
* How the best defense is a good offense
* How to respond to a less than favorable review
* Why doing what’s right is usually better than being right
2) See the Buying Signals and Close More Sales, Today!
In this session, on of Alan’s most popular, he’ll address one of the most needed subjects for businesses across the country, and around the world… closing the sale. If you don’t close the sales there’s no food to cook, dresses to sew, images to capture, flowers to arrange, music to play, weddings to coordinate… you get the idea. Love it or hate it, sales is an integral part of every business.
Here are the tools you will gain to close more sales:
* How and when to ask for the sale
* How to see the buying signals more clearly
* Plus: Alan will reveal the number one and two skills you need to close more sales
3) Creating an Exceptional Customer Experience – before, at and after the sale
The customer experience starts before the sale, actually before you ever get to speak with a prospect. You don’t get to give great customer service until after the sale. Do you know what it feels like to do business with your company? It costs little, or nothing, to be exceptional and Alan will show you how.
Come to this session and discover:
* How exceeding their expectations is not about giving a discount.
* What to do when something goes wrong!
* How to increase your chances of getting them back even after they’ve shopped around
How much, rather, how little will this cost? It’s only $125 for all 3 sessions, lunch and invaluable ideas and tips you can use right away. Isn’t your business worth it? One new idea will pay you that back, many times over!
This all day workshop is co-hosted by Greater Seattle Area Chapter – NACE and Kaspars Catering & Events. Join us on Wednesday, January 15th from 10am to 4pm. And you will also enjoy a delicious catered lunch from Chef Kaspar!
NOTE: When you go to register, it may say you need to be a NACE member, but you don’t, so just continue.
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