Following the rules, or pleasing the customer?

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It’s important for every business to have a set of rules or guidelines, so everyone is singing from the same songbook. It’s important to teach those rules to your employees and for you to set a good example by practicing what you preach. That said, you make the rules and you can change them. Every rule and every policy can be amended from time to time, to reflect the current state of your business and the environment in which you operate.   Read More

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